• Lead day‑to‑day Field Service operations within the assigned region • Ensure all service activities are documented accurately and consistently • Lead local change initiatives by coaching and training the team on new procedures • Actively participate in leadership strategy discussions • Partner with the Regional Scheduling Coordinator to ensure effective planning • Optimize engineer utilization through effective planning • Proactively communicate with customers and internal stakeholders • Oversee large or complex projects involving multiple vendors • Build strong working relationships with engineers, third‑party vendors, and subcontractors • Oversee helpdesk operations • Ensure completion of all required administrative tasks • Manage regional service coverage • Perform additional service‑related duties and projects as assigned