Associate Customer Technical Support Specialist, 2nd Shift

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Company Site LinkedIn

Location

United States

Posted

16 days ago

Salary

$24 - $28 / hour

Associate Degree1 yr expEnglish

Job Description

• Provide technical support to customers through telephone and other forms of communication • Provide resolutions to Hardware, Software, Assay and Training related calls • Distinguish between hardware, reagent, and software issues • Mentor and provide peer assistance for routine troubleshooting

Job Requirements

Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
1+ years of experience in a medical laboratory, medical technology call center, or customer service environment
Ability to clearly articulate and provide directions over the phone or via email
Previous troubleshooting experience on electromechanical instrumentation (a plus)
Experience in a Customer Service environment (a plus)

Benefits

Health insurance
401(k)
Paid time off
Flexible work arrangements
Bonus/incentive pay

Related Categories

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