• Develop and execute strategic account plans to secure the health, growth, and retention of a portfolio of high-volume members. • Conduct regular strategic executive business reviews (EBRs) with key stakeholders to align on goals, review performance, and identify expansion opportunities. • Proactively monitor customer health metrics, identify risks, and develop mitigation strategies before issues escalate. • Serve as the primary point of contact for high-volume members, ensuring seamless communication and a consistently positive customer experience. • Deeply understand each high-volume member's business objectives, workflows, and desired outcomes to tailor success plans. • Drive product adoption and utilization across member organizations by providing strategic guidance and best practices. • Collaborate with Product Management to relay member feedback and advocate for improvements that benefit high-volume users. • Facilitate training sessions and create resources to support new product feature adoption. • Be accountable for renewals and minimizing churn within the assigned portfolio. • Identify opportunities for upselling and cross-selling within existing high-volume accounts and partner with the Sales team to drive these opportunities. • Maintain accurate and up-to-date documentation of all member interactions, success plans, and forecasts in the CRM.