• Join a high-performing, matrix-oriented Organizational Change Management (OCM) Team responsible for creating and implementing change management strategies and plans that maximize employee usage, drive faster adoption, and promote higher utilization of the hardware and software asset management capabilities • Lead comprehensive analysis of training needs, proactively identifying skill gaps and performance opportunities related to the ITAM solution across various departments • Translate business objectives into clear, measurable learning outcomes • Architect alongside team lead and implement innovative, multi-modal learning strategies (e.g., blended learning, microlearning, gamification) that cater to diverse learning styles and maximize knowledge retention • Demonstrate mastery of adult learning principles and instructional design methodologies (Successive Approximation Model (SAM), Agile Instructional Design (ID)) to create highly effective solutions for complex technical challenges • Develop sophisticated, high-impact learning content across a variety of formats, including Dynamic Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) modules, complete with comprehensive facilitator guides and participant workbooks • Lead development of highly interactive and engaging eLearning computer-based training (CBT) courses that leverage advanced authoring tools • Finalize intuitive job aids, quick reference guides, user manuals, video tutorials, simulations, and performance support tools • Design and develop robust assessment tools to rigorously measure learning effectiveness and skill transfer • Act as a lead developer, consistently delivering highly engaging, dynamic, and impactful training sessions • Expertly guide participants through complex topics, foster active participation, skillfully manage Q&A, and adapt delivery in real-time to meet the diverse needs of the audience • Serve as a subject matter expert during training, providing insightful explanations and practical guidance • Possess an ability to translate highly technical ITAM concepts (e.g., asset lifecycle, software licensing models, hardware inventory, CMDB integration, discovery processes, financial reconciliation, compliance reporting, contract management) into clear, concise, actionable, and user-friendly training content for both technical and non-technical audiences • Design and execute robust evaluation frameworks to measure the effectiveness and business impact of training programs • Leverage data analytics and feedback to drive significant, data-informed improvements and demonstrate a commitment to continuous learning and iteration in training design and delivery • Serve as a trusted advisor and subject matter expert to project teams, ITAM solution architects, system administrators, and business stakeholders • Collaborate seamlessly to ensure accuracy, relevance, and strategic alignment of all training initiatives • Potentially mentor junior team members or contribute to best practices for the training function • Strategically manage and maintain training content within the Learning Management System (LMS), ensuring optimal user experience, accurate reporting, and efficient content deployment