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Manager, Customer Operations Consulting

OperationsOperationsFull TimeRemoteTeam 5,001-10,000H1B SponsorCompany Site LinkedIn

Location

Illinois

Posted

38 days ago

Salary

$88K - $125K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Lead Operations Consulting to deliver fit-for-purpose solutions to prospects, customers, and partners in a cohesive, expeditious, repeatable, scalable, and profitable way • Facilitate the achievement of all established project/program/POC metrics (goals/success criteria/KPIs/ROI) agreed to by Sales Engineers and prospects/customers/partners • Decrease Proof of Concept (POC) length and increase POC conversion rates. • Ensure the execution of the Production roll-out of the final solution goes smoothly by documenting, communicating, and memorializing the final solution (post POC) and handing off a comprehensive solution, to the Product Operations team, that can be executed by the rest of the organization • Establish best practices, establish metrics, and collect and analyze data and feedback from prospects, customers and partners in order to leverage data into actionable insight/tasks/enhancements • Manage prospects’, customers’, and partners’ perceptions of their relationship with the Glory brand resulting from all their interactions with solutions during projects/programs/POCs

Job Requirements

Bachelor’s degree or equivalent experience in business, customer support, sales, business development or related area
5-7+ years leading a team of professional services/consulting, technical sales, or business development professionals in a fast-paced organization
Demonstrated commercial mindset and ability to develop and manage operational relationships with prospects, customers, and partners
Experience implementing and supporting complex hardware, connectivity and software technology solutions and products to customers and internal teams
Proven track record leading the implementation of new customer and business growth opportunities
A true passion for customers
Skilled at influence management, with strong leadership, team and cross-functional collaboration skills
Proven ability to communicate mission critical information in a timely manner tactfully and diplomatically yet with a sense of urgency in order to keep all parties executing against customer expectations and requirements
Previous experience evolving large-scale proofs of concept from pre-sales, to testing, to successful implementation
Ability to adapt to ever-changing business environments
Ability to manage influence through persuasion, negotiation, and consensus building
Strong customer advocate with the ability to handle escalated situations successfully to conclusion.
Analytical problem solver with process-oriented mind-set
Able to ensure that projects are being documented appropriately to mitigate risk and to be delivered on time.
Able to travel as needed to support the needs of the business

Benefits

401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
MDLive – 24/7 Virtual Doctor plus a Nurse Line
Dental insurance
Vision insurance
FSA / Dependent Care
Voluntary Life Insurance
Basic Life insurance and AD&D – Company paid
Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
Paid Sick days based on City/State requirements
Paid Holidays – 9 to 11 days based on start date
Professional development assistance
Education assistance
Adoption Assistance
Legal and ID Theft plans
Annual Bonus opportunity
Opportunities for internal promotions/career advancement