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XTIVIA, Inc.

If you can imagine the business outcome, we can create it with technology.

ITSM Consultant – Jira Service Management

ConsultantConsultantFull TimeRemoteSeniorTeam 201-500Since 1993H1B No SponsorCompany SiteLinkedIn

Location

Colorado + 4 moreAll locations: Colorado, New Jersey, New York, Texas, Virginia

Posted

18 days ago

Salary

$125K - $150K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishCloudITSM

Job Description

• Lead end-to-end JSM implementations, including portal design and automation rules. • Design, configure, and optimize ITSM processes in alignment with ITIL best practices. • Develop and maintain Confluence knowledge bases to support self-service strategies. • Architect and maintain integrations between JSM and third-party systems. • Conduct structured discovery workshops to assess current-state ITSM maturity and capture requirements. • Serve as a trusted advisor to stakeholders at all levels. • Facilitate training sessions and provide post-implementation support. • Produce high-quality documentation and maintain project artifacts in Confluence.

Job Requirements

  • Minimum 5 years of progressive hands-on experience as a Jira Administrator, Atlassian Consultant, or ITSM Platform Lead.
  • Proven expertise in Jira Service Management configuration and ITSM process design.
  • Strong working knowledge of ITIL v4 frameworks.
  • Experience conducting client-facing discovery sessions and stakeholder presentations.
  • Advanced proficiency with Jira automation.
  • Familiarity with Atlassian Cloud administration.
  • Demonstrated ability to manage multiple concurrent engagements.
  • Must be eligible to obtain and maintain U.S. government security clearance.
  • Atlassian Certified Professional in Jira Service Management Administration is a plus.
  • ITIL 4 Foundation or higher certification is a plus.

Benefits

  • Affordable medical, dental, and vision benefits.
  • 401(k) plan with match.
  • Company-paid disability and life insurance.
  • Voluntary life insurance options.
  • Employee Assistance Program (EAP).
  • Identity and fraud protection.
  • Recognition and wellness programs.
  • Flexible paid time off and remote and flexible work options.
  • Paid training and certification opportunities.

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