• Being the focal point for technical vendor related issues in front of the customer • Providing product best practice and design guidance, to enhance technical and business outcomes, overseeing scale and performance over time. • Working closely with Support and Engineering teams to quickly resolve any issues and drive customer satisfaction • Assisting with deployment, configuration and customization of the platform while adapting to changes in the Customer's environment. • Monitoring performance to determine how well the systems are running and what improvements can be made • Briefing the customer on upcoming features and updates, and provide training in cooperation with Guardicore training team