• Own the technical success of a portfolio of customers, serving as the primary technical point of contact • Execute customer-specific technical plans to support onboarding, integrations, and ongoing product adoption • Identify and address technical risks, usage gaps, and integration issues, escalating complex problems when needed • Lead resolution of customer technical issues by coordinating with Support, Engineering, Product, and Customer Success • Partner with Customer Success Managers to remove technical blockers and improve customer outcomes • Provide guidance on CRM, marketing automation, and Salesforce-based integrations using established best practices • Communicate technical concepts, recommendations, and status updates clearly to customer stakeholders • Contribute customer feedback and recurring technical themes to internal teams