About CSS Medical & Respiratory CSS Medical & Respiratory is a healthcare support company dedicated to providing high-quality medical and respiratory equipment and services to patients and healthcare providers. We are committed to delivering exceptional customer care, timely service, and reliable support to improve patient outcomes and satisfaction. Position Summary We are seeking a professional and dependable Remote Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for patients, healthcare providers, and partners, assisting with inquiries, orders, and support related to medical and respiratory equipment and services. Key Responsibilities Answer inbound calls, emails, and messages from patients and healthcare providers in a professional and timely manner Assist customers with product inquiries, order placement, order status, and general support Provide accurate information regarding medical and respiratory equipment and services Document all customer interactions in the company’s CRM system Resolve customer concerns and escalate issues when necessary Coordinate with internal departments such as billing, shipping, and operations Maintain confidentiality and comply with HIPAA and company policies Deliver excellent customer service and maintain a positive customer experience Compensation & Benefits Competitive hourly pay (based on experience) Flexible remote work environment Training provided Opportunities for growth and advancement