Bath & Cabinet Experts

Bath & Cabinet Experts is a Midwest based home improvement specializing in tub, shower, and cabinet remodels.

Call Center Team Lead

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteTeam 51-200Since 2019Company SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

Not specified

High School2 yrs expEnglish

Job Description

• Manage and maintain accurate, up-to-date schedules for Design Consultants • Handle inbound and outbound confirmation calls • Confirm and verify required criteria for in-home sales appointments, including: • Homeownership • Project interest and scope • Decision-maker availability • Reinforce appointment expectations and value with homeowners • Improve customer satisfaction through professional and effective communication • Reduce cancellations, reschedules, and no-shows • Document all appointment updates and notes accurately in the CRM • Communicate schedule changes or concerns to sales leadership

Job Requirements

  • Minimum of 2 years’ experience in confirmations, call center, or sales-related roles
  • Excellent verbal communication and phone presence
  • Strong organizational skills with the ability to prioritize tasks effectively
  • Detail-oriented with strong follow-through
  • Comfortable working in a fast-paced environment

Benefits

  • Full-time W2 employment with competitive pay and several bonus opportunities
  • Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
  • Paid Time Off including paid holidays and your birthday off!
  • Flexible remote schedule with weekend availability
  • Ongoing training to grow your skills
  • Work in a supportive, award-winning company that values people and performance

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