• Serve as the primary executive-facing for Enterprise organizations • Lead annual planning, quarterly executive business reviews (EBRs) and strategic alignment conversations. • Develop multi-threaded relationships across nonprofit departments, including Executive Leadership, Development, Marketing, and Technology teams. • Create and execute data-informed account plans that elevate value realization, strengthen customer partnerships, and grow GDV on platform. • Drive ACV retention and NRR through proactive renewal strategy, forecasting, negotiation, and commercial alignment. • Identify whitespace, expansion, and cross-sell opportunities. • Translate customer goals into fundraising, usage and product adoption strategies • Anticipate strategic risks and competitive threats; develop and execute mitigation plans. • Serve as the escalation quarterback, coordinating internally (Care, Product, Engineering, etc) and externally. • Represent the voice of strategic customers internally and influence roadmap direction • Collaborate with Technical Account Management (TAMs) to ensure execution of adoption, timelines, and operational initiatives. • Partner with Product, Engineering, and Data teams to elevate customer needs, influence roadmap direction, and deliver meaningful outcomes. • Maintain accurate forecasting, renewal documentation, next step notes through CRM and internal communication channels