10x Genomics
Powering researchers’ insights with innovative single cell, spatial biology, & in situ tools. 🧬🔬
Technical Support Scientist
Location
California
Posted
14 days ago
Salary
$89.2K - $120.6K / year
Postgraduate Degree3 yrs expEnglish
Job Description
• Provide expert scientific guidance on the use and applications of 10x Genomics products.
• Deliver direct application support and troubleshooting assistance to customers and Field Applications Teams.
• Partner with Field Applications and Customers to resolve application and instrument-related issues, escalating as appropriate.
• Log, track, and manage customer cases, ensuring timely follow-up and resolution.
• Lead and participate in the escalation process, collaborating with cross-functional teams including R&D, Product Management, Quality, Manufacturing, and Engineering.
• Create and refine technical documentation, training resources, and other customer-facing materials.
Job Requirements
- Ph.D. in Molecular Biology, Genetics, Biochemistry, or related field; or M.S. with >3 years of relevant experience.
- Strong background in troubleshooting experimental workflows in a laboratory setting.
- Excellent analytical, problem-solving, and interpersonal skills.
- Exceptional written and verbal communication, including the ability to explain complex concepts clearly.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment while maintaining a positive attitude.
- Willingness to travel up to 10%.
Benefits
- equity grants
- comprehensive health and retirement benefit programs
- annual bonus program or sales incentive program
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