• Own end-to-end project lifecycle for a portfolio of concurrent initiatives, typically managing 2–4 large, complex projects and 10–12 smaller projects simultaneously. • Define project scope, objectives, deliverables, timelines, and success criteria aligned with business priorities. • Develop and maintain detailed project plans, schedules, milestones, dependencies, and resource coordination. • Lead project kickoff meetings and ongoing execution reviews to ensure progress against plan. • Identify, manage, and mitigate project risks, issues, and dependencies; drive corrective actions to resolution. • Evaluate and manage scope changes to ensure impact to timelines, cost, and resources is clearly understood and approved. • Ensure project documentation, artifacts, and approvals are complete, accurate, and maintained throughout the project lifecycle. • Balance competing priorities across multiple projects to meet delivery commitments and operational objectives. • Provide clear, consistent project status reporting with focus on milestones, risks, blockers, and outcomes. • Coordinate cross-functional teams across Operations, Engineering, IT, Sales, Finance, and Managed Services to ensure successful project delivery. • Serve as a decision-making authority within assigned projects, resolving issues and driving alignment across stakeholders. • Escalate risks, issues, and decisions as appropriate, with regular exposure and reporting to executive and senior leadership. • Ensure alignment between project execution and Managed Services Program standards, objectives, and strategic priorities. • Identify opportunities for process improvement and contribute to program-level optimization initiatives. • Provide project oversight for initiatives involving Network Video Surveillance systems, cloud-based platforms, and managed services offerings. • Ensure technical deliverables related to system deployments, configurations, migrations, and integrations meet defined project requirements. • Validate installation plans, architecture documentation, and configuration standards as part of project governance. • Coordinate technical resources and facilitate issue resolution without acting as hands-on technical support. • Track and report on project performance metrics including timelines, milestones, delivery status, and resource utilization. • Prepare executive-ready project reports, dashboards, and presentations. • Support program-level initiatives, planning, and continuous improvement efforts. • Assist the Sr. Manager, Program Development with strategic initiatives and special projects as assigned. • Some travel required (can be up to 25% at peak times)