• Responsible for answering incoming calls, emails, and chats from the Members and Care Coordinators. • Ensuring that members are navigated successfully through their healthcare and social determinant needs. • Responsible for demonstrating the highest skill levels regarding member service, data entry, problem-solving, and the ability to follow-up and follow through to assist members. • Responsible for learning all care plans and building a strong knowledge base to provide excellent customer care. • Help resolve member concerns pertaining to membership benefits, member portal support, and general inquiries. • Manage and resolve web support tickets and live chats from members. • Assist with member education and ensure that each member has access to the services needed. • Serve as a liaison between the member and other departments. • Consistently exhibit behavior and communication skills that demonstrate Revive Health’s commitment to superior member service, including quality, care, and concern with every internal and external customer. • Use, protect, and disclose members protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. • Perform outbound calls to members as needed or assigned. • Perform additional duties as assigned.