• Performs telephonic and face to face assessments and evaluations of the member’s needs and requirements to achieve and/or maintain an optimal wellness state by guiding members/families toward the appropriate resources for the care and overall wellbeing of the member. • Ensures member is progressing towards desired outcomes by continuously monitoring care through assessments and/or evaluations. • Creates member care plans. • Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. • Employs a variety of strategies, approaches, and techniques to manage an Enrollee’s behavioral, physical, environmental, and psycho-social health needs. • Ensures Enrollees are progressing toward desired outcomes by continuously monitoring their assessments and evaluations. • Identifies and resolves barriers that hinder effective care and ensures through continuous monitoring of assessments and evaluations that the Enrollee is progressing toward desired outcomes. • Makes decisions about their own work methods, occasionally in ambiguous situations, and requires minimal direction, receiving guidance where needed. • Follows established guidelines/procedures. • Collaborates with providers and community services to promote quality and cost-effective outcomes. • Periodic travel to Humana Oklahoma City office for meetings and training.