• Serve as the strategic partner and main point of contact for a select portfolio of high-value, enterprise customers. • Understand each customer’s business goals and proactively identify new ways Mural can drive measurable impact and ROI. • Lead strategic planning and success reviews to help customers fully leverage Mural in achieving their transformation and collaboration objectives. • Manage complex customer relationships with multiple stakeholders, ensuring adoption and engagement at every level of the organization. • Own renewals and expansion opportunities, driving customer retention and revenue growth across your accounts. • Build trusted, consultative relationships with business leaders and champions, becoming a go-to advisor on how Mural supports their strategic priorities. • Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales to deliver a cohesive, world-class customer experience. • Help shape the future of our Account Management organization by refining processes, sharing best practices, and contributing to scalable growth. • Act as the voice of the customer internally, sharing insights that inform product innovation and go-to-market strategies.