• Provide medical/clinical guidance to complaint staff and engineers related to event interpretation, event investigation, proper coding, and required regulatory reporting (MDR, MDV, etc.) • Obtain and evaluate information from clinical specialists, sales staff, physicians, nurses and other hospital staff/customers, as needed to support complaint investigation and drive towards resolution. • May provide training to complaint staff on patient anatomy and medical conditions, products and procedure, and internal policies and procedures. • Perform complaint trending analyses, participate in quality metrics review meetings. • May analyze and interpret aggregate complaint data for a specific product line, business unit, regulatory submissions, regulatory agency requests, and/or management report including ad hoc report summaries. • Communicate complaint data and relevant clinical information to internal customers in quality, manufacturing and new product development in support of complaint investigations • Support process improvement projects as needed.