As our IT Technical Analyst, you will be a crucial technical expert, bridging business needs with IT solutions to ensure system efficiency and reliability. Analyze requirements, troubleshoot technical issues, and provide support for IT infrastructure and applications. Assist with implementations, configurations, testing, and documentation. Collaborate to optimize performance and user experience. Demonstrate strong analytical and problem-solving skills. Exhibit a solid understanding of IT systems and excellent communication. Maintain meticulous attention to detail and a proactive approach to issue resolution. Deliver or lead the design, development, support, maintenance, and deployment of functional applications. Take on-call responsibilities on a regular basis. Lead resolution of highly complex issues or requests requiring a technical expert. Perform diagnosis, troubleshooting, and critical thinking to solve or fulfill needs of medium and high complexity. Utilize knowledge management and escalate issues when necessary. Follow appropriate change control processes at all times. Complete tasks and associated documentation within committed timeframes. Effectively communicate across teams and all levels of management. Lead technical analysis discussions and deliver supporting artifacts. Assist with conducting review sessions for all necessary approvals.