• Serve as the primary point of contact and trusted advisor for each lighthouse institution throughout their multi-year engagement with DataKind. • Build and maintain strong relationships with institutional leadership — including IR Directors, Chief Data Officers, Provosts, and Presidents — grounded in trust, responsiveness, and deep understanding of each partner's context and goals. • Conduct regular check-ins and relationship health reviews to stay ahead of any concerns before they become problems. • Own the renewal process for each partnership, tracking engagement signals and proactively addressing retention risks. • Develop a clear understanding of each institution's evolving needs and ensure DataKind's offerings continue to deliver meaningful value. • Partner with internal stakeholders to make the case for renewal and document partnership outcomes that support it. • Coordinate with DataKind's implementation and product teams to ensure smooth onboarding for new partners, acting as the institutional advocate throughout. • Translate partner needs and feedback into clear briefs for internal teams. • Help institutions understand what's available to them, connect them to resources, and remove barriers to adoption — without necessarily being the one solving technical problems directly. • Facilitate Learning Circles and cohort activities among lighthouse institutions, creating opportunities for peer connection and shared problem-solving. • Coordinate cross-institutional knowledge sharing and help surface best practices that can inform broader sector adoption. • Serve as the voice of your partners internally. Synthesize themes across accounts and bring structured feedback to Product and Engineering on institutional needs, usability issues, and opportunities for improvement. • Contribute to the development of scalable account management processes and playbooks as DataKind grows.