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Network Support Specialist
Location
United States
Posted
15 days ago
Salary
Not specified
No structured requirement data.
Job Description
Job Requirements
- 1–3 years of experience in customer support, network troubleshooting, or technical service—preferably within the telecommunications industry.
- High school diploma or equivalent required; technical certifications or relevant coursework are a plus.
- Comfortable reading and applying technical documentation, manuals, and procedures.
- Demonstrated proficiency using computer, email applications, and Microsoft Office.
- Strong problem-solving skills with the ability to think critically and resolve technical issues efficiently.
- Ability to thrive in a fast-paced environment and stay focused when managing multiple tasks.
- Organized and dependable, with a proven ability to manage multiple support tickets while ensuring accuracy and follow-through.
- Strong communicator with the ability to explain technical information clearly and simply.
Benefits
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off & Paid Holidays.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life’s challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
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