Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Director of Value Services Business Planning, Analytics & Operations at Coupa: We are seeking a Director of Business Planning, Analytics & Operations to drive the financial and operational strategy for Value Services (Professional Services, Customer Success, Support, and Education). In this role, you will own the business operations framework and analytical rigor that enable the achievement of our financial targets more predictably and at scale. Reporting to the VP of Value Services Operations, you’ll lead a team of analysts and operations managers spanning sales operations, delivery operations and business analytics. You will serve as a partner to our business leaders, owning the business rhythm - bookings and revenue forecasting, capacity optimization, and performance analytics - that underpin our growth. What You'll Do: Orchestrate the operational rhythm of the business: drive the weekly forecast reviews and quarterly business reviews (QBRs), ensuring availability and accuracy of data and insights. Architect demand and capacity models: build models that provide visibility into resource needs vs. incoming demand or customer growth across services and customer success, supporting leadership to make data driven capacity and margin decisions. Budget and Performance management: partner with finance and leadership on budget performance vs. plan, proactively identifying drivers and root causes of variances in revenue and gross margin. Support annual planning cycles: translating financial targets and strategic priorities into operational plans and resource requirements across Value Services.