• Set and execute the enterprise strategy for external call center sales partnerships • Lead large-scale partner relationships, shape multi-year growth strategies, and ensure alignment between external partners and enterprise objectives • Oversee and deliver annual and multi-year revenue targets across all external call center partners • Define and execute the overarching partner sales strategy, ensuring consistent execution across a diverse partner portfolio • Provide executive oversight of all existing external call center partnerships • Build and maintain a robust pipeline of new partner relationships • Negotiate and oversee complex commercial agreements • Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness, productivity, quality and compliance • Drive continuous improvement initiatives to enhance sales effectiveness, customer experience, and operational efficiency across partner channels • Collaborate with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training • Lead, mentor, and develop a high-performing team responsible for partner management, strategy, growth and execution