DeepIntent
Innovating at the heart of healthcare and advertising
Senior Support Operations Manager
Location
New York
Posted
29 days ago
Salary
$110K - $120K / year
Bachelor Degree5 yrs expEnglishCloud
Job Description
• Provide strategic and operational leadership for support systems and processes
• Own the roadmap for enhancements to DeepIntent’s use of Intercom
• Lead the customer support analytics strategy, delivering clear, recurring KPIs and data-driven insights
• Lead training, optimization, and governance of Intercom’s AI tools
• Partner with teams to align the helpdesk solution’s capabilities with company-wide priorities
• Act as the senior subject matter expert for Intercom
Job Requirements
- 5+ years of experience in Operations, CX Ops (Customer Experience Operations), or Support Operations with demonstrated leadership responsibility
- Hands-on expertise with Intercom or a comparable helpdesk platform (e.g., Zendesk, Salesforce Service Cloud), including workflows, reporting, automation, and AI-driven capabilities
- Proven ability to operate strategically while executing with attention to detail
- Strong analytical, communication, and stakeholder management skills
- Experience in SaaS or high-growth technology environments
Benefits
- Comprehensive medical, dental, and vision insurance
- 401K match program
- Unlimited PTO policy and paid holidays
- Remote friendly culture with flexible work options
- Career development and advanced education support
- WFH and internet stipends
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