Monzo Bank

We're a bank that lives on your phone, on a mission to make money work for everyone.

Customer Operations, Disputes Specialist

OperationsOperationsFull TimeRemoteTeam 1,001-5,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Florida + 10 moreAll locations: Florida, Idaho, Kansas, Nevada, New Jersey, North Carolina, Pennsylvania, South Carolina, Tennessee, Utah, Virginia

Posted

32 days ago

Salary

$47K - $60.4K / year

English

Job Description

• Using a full set of tools to investigate and build a timeline of a customer's dispute or complaints claim. • Investigate, analyze, and resolve customer complaints and disputes in a professional and empathetic manner. • Making fair decisions based on your high quality investigation. • Providing the best customer support by talking directly and honestly with our customers through a variety of different mediums. • High competency and awareness of the banking regulations within the US. • Recognizing emerging trends in customer feedback and communicate this information to your Team Manager.

Job Requirements

  • Experience in Card Payment Dispute (CPD) investigations
  • Willingness to work hours between: 9 am - 6pm EST or PST Monday-Friday
  • Willingness to work on rotational shifts
  • Strong customer service skills with the ability to handle complex inquiries
  • Comfortable working in a fast-paced environment
  • Comfortable with ambiguity and able to work independently
  • Demonstrating organizational skills to navigate multiple systems while effectively communicating with customers

Benefits

  • Great Health, Dental and Vision Insurance
  • Stock Options
  • Generous 401k with 4% employer match
  • 32 days of vacation per year
  • Maternity / Paternity leave
  • much more, see our full list of benefits

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