• Develop, implement and lead a team responsible for bringing new datacenters and solutions online • Implement ongoing operations to provide high levels of availability • Craft SLAs and critical metrics for service availability • Build positive relationships at multiple levels within the company • Work with peer organizations to identify and solve issues associated with service management • Find ways to keep operating costs to a minimum while driving effective processes • Identify, supervise and handle issues • Craft metrics and dashboard to show the health of the Service