Principal SaaS - Ops Engineer - Azure/AWS (U.S. Citizenship Required) RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play. For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions ; the first ever and only multi-functional, passwordless hardware authenticator ; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com. RSA is looking for a Principal SaaS Operations Engineer who will work cross-functionally to help design, implement and operationalize RSA’s Cloud Identity platforms and products (RSA ID Plus, SecurID, Governance & Lifecycle). The Principal SaaS Operations Engineer in the Global SAAS Operations group will demonstrate technical depth, strong interpersonal skills and passion to solve RSA’s business problems. You will use cloud services to help our engineering teams rapidly deliver RSA’s products and services, as well as provide technical knowledge and analysis of highly specialized applications. This position would require you to demonstrate high-level knowledge of, and provide operations expertise on, exceptionally complex problems such as: new cloud initiatives, architecture/design, documentation, and implementation. You must be adept at interacting, communicating and partnering with other teams within RSA, such as engineering, business operations, support, professional services and with executive leadership. You are intellectually curious and enjoy keeping your existing technical skills honed while developing new ones, so you can make strong contributions in your work. You will be dynamic and creative, willing to take on any challenge and eager to make a big impact. Principal Responsibilities: Working with Engineering to design automation of procedures, deployment, controls and Security Design, implement, and maintain automation frameworks that improve reliability, consistency, and repeatability across SaaS and FedRAMP environments (e.g., build/deploy pipelines, compliance checks, monitoring automation) Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (procedures, application management tools, monitoring and more) Collaborate with Cloud Engineering and Finance to monitor and optimize cloud resource utilization, implement cost-saving measures, and support FinOps practices across environments Improve and implement proactive monitoring. develop scripts for ad hoc monitoring, create technical reports about monitoring activities and use analytics tools for advanced proactive monitoring capabilities. Develop, implement, document, and execute standard operation procedures Create and protect Production Secret keys, restrict access to sensitive customer data Provide application support for multiple mission-critical applications in SaaS and cloud environments Troubleshoot and resolve application, instance, and/or system issues and be able to arrive at RCA write-ups Take part in SaaS Operations technical activities related to supporting, deploying, auditing and adopting new products and services Provide technical expertise and advocacy around how solutions should be implemented in production from SaaS Operations POV Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment Communicate deployment and production related activities internally and externally when appropriate (especially during disaster recovery times) Participate in an on-call rotations to provide coverage during off business hours Coordinate closely on various activities with internal teams and external service providers Education & Experience: At least 10 years of experience in enterprise application support in a hosted and / or cloud environment At least 10 years of UNIX / Linux hands-on experience Comfort with DevOps and automation mindsets and the tools required (Jenkins, Ansible, Puppet, Chef, AWS Lambda, etc.) At least 8 years of experience in managing and supporting cloud solutions (Azure/AWS preferred) Experience with deploying and configuring both host and cloud-based monitoring tools (Zabbix, Dynatrace, AWS CloudWatch, Azure Monitor) Experience in operating in multiple cloud providers (Azure, AWS, GCP) Programming and scripting experience in one or more languages such (Python, bash, PowerShell) Linux and Windows system administration (SUSE, CentOS, RHEL, Windows Server) Knowledge in managing or deploying common services such as DNS, DHCP, NFS, SMTP, SSH Experience in designing and supporting networking configurations such as routing, firewalls, load balancers, VPN connections and proxies within or between multiple cloud providers Understanding of virtualization technologies U.S. Citizenship required Preferred Skills: Experience with SQL, NoSQL and caching systems such as PostgreSQL, MySQL, MSSQL, Oracle, CosmosDB and Redis Working knowledge of cloud incident management platforms such as PagerDuty, Pingdom, and Statuspage Experience with applying DISA STIGs / DoD SRGs for system hardening Implementation experience with SAML, Federation and other identity management technologies Good understanding of industry recognized security concepts and an understanding of the Security Development Lifecycle Experience with Reporting and Analytics tools such as Elasticsearch/Logstash, Kibana, Azure Log Analytics and AWS OpenSearch Experience in working within FedRAMP or DoD IL2-IL5 environments along with a base understanding of the NSIT 800-53 control family Experience in working in regulated environments such as SOC and PCI Soft Skills: Ability to interface with business and technical leadership Experience in working in mission critical environments Experience in working with customers Ability to work well under pressure within a technically challenging environment Excellent problem solving, logical, and analytical abilities Solid understanding of change management, App Support and Tech Support services Strong commitment to organizational work ethics Working Conditions: Available for on-call after-hours support Available for time schedules that do include some weekends RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. RSA will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All RSA employees are expected to support this policy and contribute to an environment of equal opportunity.