• Commercial Ownership (Renewals & Expansion) - Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention. • Drive expansion strategy and deal orchestration, partnering with Sales where required. • Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption. • Maintain a forward-looking account growth plan tied to customer business priorities. • Executive Relationship & Value Leadership - Serve as the primary executive contact for customer leadership (VP, SVP, C-suite). • Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment. • Articulate value in the language of cost efficiency, quality improvement, clinical outcomes, operational scalability. • Ensure value realization narratives directly support renewal and expansion decisions. • Build trust by demonstrating deep understanding of payer, provider, and healthcare operations. • Strategic Account Management - Own the account strategy, including stakeholder mapping, success plans, and risk mitigation. • Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations, including surfacing risks early and driving corrective actions through delivery teams. • Translate customer goals into clear priorities for internal teams. • Partner with Customer Engineering Managers (CEMs) to ensure delivery aligns to promised outcomes — without micromanaging execution. • Proactively surface churn risk with documented mitigation plans. • Own account health through disciplined operating rhythms including QBRs. exec touchpoints, risk reviews, and documented success plans • Cross-Functional Leadership - Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts. • Influence roadmap conversations using customer insights and market context. • Ensure tight internal alignment on commitments, value delivery, and account health. • Insight, Analytics & Storytelling - Use data, analytics, and outcomes evidence to prove value delivered, support renewal justification, and enable expansion conversations. • Translate complex analytics, clinical insights, and operational metrics into clear executive narratives. • Present confidently to senior customer leadership with structured, concise recommendations.