• Own the full collections lifecycle, from invoice issuance through payment receipt. • Ensure customers are enrolled in autopay whenever possible and proactively drive adoption where it is not yet enabled. • Monitor accounts receivable, follow up on overdue balances, and resolve payment issues efficiently and professionally. • Partner with Customer Success and Sales to manage escalations, renewals, and at-risk accounts related to billing or payment issues. • Design and continuously improve scalable, automated collections workflows that minimize manual intervention and “clicks.” • Leverage AI, automation tools, and billing platforms to improve payment success rates, predict risk, and prioritize outreach. • Identify inefficiencies in existing billing and collections processes and lead initiatives to streamline or eliminate them. • Build clear playbooks for dunning, outreach cadences, and exception handling. • Track and report on key metrics such as DSO, aging, collection rates, autopay adoption, and payment failures. • Use data to identify trends, risks, and opportunities for improvement in customer payment behavior. • Provide regular insights to Finance and Revenue leadership on collections performance and areas of exposure. • Work closely with Finance, RevOps, Customer Success, and Product to ensure billing accuracy and a strong customer experience. • Provide feedback to Product and Engineering on opportunities to improve billing, payments, and automation capabilities. • Support audits, reconciliations, and financial close processes related to AR and collections.