• Manage a portfolio of strategic enterprise healthcare customers post-deployment, serving as a trusted long-term partner. • Develop and execute outcome-driven success plans aligned to customer goals around safety, asset visibility, operational efficiency, and return on investment (ROI). • Build strong relationships across clinical, operational, IT, and executive stakeholders. • Guide customers through post-go-live adoption, optimization, and expansion, ensuring sustained value realization. • Proactively identify risks and opportunities, resolve issues, and coordinate internally to maintain high customer satisfaction. • Partner with Sales and Customer Success leadership to support renewals, expansion, and long-term account growth. • Contribute to the ongoing evolution of Kontakt.io’s enterprise Customer Success practices, with a focus on consistency, scalability, and ROI-driven outcomes. • Help establish and refine repeatable processes for adoption, retention, expansion, and value measurement. • Translate complex customer data and outcomes into clear ROI narratives, best practices, and playbooks for the broader CS organization. • Provide input on processes, tools, and workflows that improve team efficiency and customer impact. • Work closely with Sales, Product, Technical Account Services, Hardware Operations, and Marketing to deliver cohesive post-deployment customer experiences. • Serve as the voice of the customer, sharing insights that inform product direction, roadmap decisions, and ROI-focused improvements. • Collaborate on initiatives that support measurable ROI, adoption, and long-term customer value.