Alerus

Banking :: Wealth :: Retirement

Retirement Process Improvement Senior Specialist

OperationsOperationsFull TimeRemoteSeniorTeam 501-1,000Since 1879Company Site LinkedIn

Location

Arizona + 2 more

Posted

33 days ago

Salary

$60K - $85K / year

Seniority

Senior

5 yrs expEnglish

Job Description

• Lead process improvement efforts for small and medium scope projects, including current state assessment, future state design, and implementation planning • Own assigned workstreams within larger initiatives and coordinate timelines, deliverables, and communication • Analyze business processes to identify inefficiencies, pain points, and risk, and use data to support sound recommendations • Review trends and metrics that inform decisions and help monitor outcomes of process changes • Develop and update process documentation, SOPs, workflows, and templates that support training and consistency • Facilitate working sessions with subject matter experts to map processes, identify root causes, and create practical solutions • Partner with leaders and team members across departments to understand operational needs and align improvements with ARB objectives • Prepare and deliver communication that summarizes findings, recommendations, and project status for varied audiences • Support training and change management activities for updated processes, including job aids and walkthroughs • Monitor implemented changes, gather feedback from end users, and recommend adjustments that support long term adoption

Job Requirements

Minimum of five years of experience in process improvement, operations, business analysis, or related work
Strong analytical skills and the ability to work with both qualitative and quantitative data
Skill with data analysis and process mapping tools, with the ability to turn complex workflows into clear visuals and documentation
Ability to collaborate across functions, build relationships, and influence outcomes without direct authority
Strong written and verbal communication skills, including meeting and work session facilitation
Experience creating and maintaining SOPs, process documentation, and training materials
High attention to detail and strong organization skills, with the ability to manage multiple priorities
Comfort working in an environment where processes and systems evolve
Curiosity about how systems and processes connect, with interest in understanding upstream and downstream impacts
Demonstrates a strong ability to learn new systems quickly, explores unfamiliar tools with confidence, studies how components fit together, and designs workflows that support consistent and efficient processes

Benefits

Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance
401(k) and ESOP for retirement savings
Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave
Learning and development resources for personal and professional career development, and advancement opportunities
Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services
Support for the communities we live in through paid volunteer time and a company donation match opportunity