• Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums through answering questions about their child’s educational program. • Use OpenEd's help ticketing system to efficiently triage and respond to parent requests. • Maintain accurate records of interactions with parents, document frequently asked questions, and update databases as needed. • Advise parents/guardians on building an education program schedule that fits the unique needs of their child. • Participate in Parent Support team meetings to collaborate on the best ways to serve OpenEd families. • Coordinate with team members to provide consistent, up to date, information across all channels. • Liaise with team leads and partner schools with complex situations where necessitated. • Manage the intervention process to balance program requirements and assist with setting up families for success. • Administer or assist with daily Q&A sessions, or Parent Information Sessions, as assigned. • Plan or assist with community events, as assigned. • Proactively identify parent issues and develop strategic solutions.