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Role Description

The Telehealth Technician will play a key role in developing, launching, and scaling a company-wide video assessment program while supporting daily injury management operations. This position blends program coordination, telehealth visit facilitation, real-time injury call support, and data management. The ideal candidate is proactive, highly organized, and adaptable, with the ability to operate effectively in a fast-paced, evolving environment.

• Schedule, coordinate, and facilitate telehealth appointments via phone and/or video conference between injured workers, technicians, clinics, and clients
• Work closely with dispatch to determine the need for physical technician responses
• Accurately document telehealth encounters and outcomes in shared Google Sheets/spreadsheets and internal systems
• Identify process improvements and help develop standard operating procedures, training materials, and rollout plans for the expanding telehealth program
• Collaborate with leadership to scale the program company-wide (new regions, new client integrations, etc.)
• Assist the Injury Dept in technician injury call-ins during business hours and assigned on-call shifts
• Provide real-time guidance to field technicians on injury protocols, extended ETAs, and telehealth alternatives
• Attend departmental and program meetings
• Maintain clear, professional communication with technicians, clients, clinic partners, and internal teams
• Adapt quickly to shifting priorities as the company and telehealth program grow

Qualifications

• Prior experience facilitating telehealth visits via phone and/or video

Requirements

• Participate in a rotating on-call schedule: minimum of one weeknight per week and one full weekend per month (Friday 4:00 PM PST – Monday 6:00 AM PST). Additional shifts may occasionally be required during staffing changes or high volume periods
• Strong proficiency in Google Workspace (Sheets, Docs, Calendar)
• Excellent written and verbal communication skills
• Ability to remain calm and professional in urgent situations
• Strong attention to detail and documentation accuracy
• Reliable high-speed internet and a distraction-free home office
• Availability during standard business hours (Monday–Friday) with required on-call participation
• Flexibility to adjust schedule as needed for program support

Benefits

• Full-time, hourly position with benefits
• Compensation: $17.00-$22.00 per hour, based on experience

Location

Fully Remote

Disclaimer

This job description is a summary of basic functions of the position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of this position might differ from those outlined in the job description, and other duties, as assigned, might be part of the job to meet business or organization needs.