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Role Description

This role involves designing and scaling our payments operations, ensuring accuracy, compliance, and reliability as we expand our payments offering.

• Design and implement scalable payment operations processes and controls, ensuring reliable reconciliation, dispute handling, and settlement.
• Oversee operational risk management (onboarding reviews, transaction monitoring, chargebacks) and partner with Product/Analytics on risk model improvements.
• Monitor and improve payment performance metrics (approval rates, chargeback ratios, settlement timeliness) to enhance merchant trust and retention.
• Partner with Product, Engineering, and Analytics to automate operational workflows, reduce manual intervention, and embed ops requirements into product design.
• Ensure regulatory compliance and risk management as Owner.com evolves its payments infrastructure and prepares for new markets and payments channels.
• Collaborate closely with Support to improve merchant experiences and streamline escalations.
• Develop operational playbooks, dashboards, and reporting to provide visibility into performance and risk.
• Lead remediation of operational incidents and drive continuous improvement.
• Over time, hire and grow a high-performing Payment Operations team.

Qualifications

• 8-15 years of experience in payments, fintech, SaaS, or payment operations roles.
• Direct experience with platform payments or marketplace models (Stripe, Adyen, or similar).
• Strong understanding of payment performance levers (fraud, chargebacks, approval optimization, settlement) and regulatory frameworks (KYC/KYB, AML, PCI, card network rules).
• Hands-on experience in operational risk management, including onboarding risk, transaction monitoring, and chargeback processes.
• Proven ability to design scalable processes, implement controls, and own operational metrics.
• Excellent problem-solving and data analysis skills; comfortable using tools/SQL to dive into payments data.
• Demonstrated cross-functional collaboration skills with Product, Engineering, Support, and Finance.
• 2+ years of experience leading or mentoring a team, with readiness and excitement to roll up sleeves as an individual contributor in the short term.
• Entrepreneurial mindset: thrives in ambiguity, adapts quickly, and takes ownership to drive outcomes.

Benefits

• The estimated base salary range for this role is $165,000 - $210,000, plus a generous pre-IPO equity package.
• Comprehensive health coverage.
• Remote-first workplace.
• Unlimited PTO - plus extra fun perks!