The Role: Sr. Account Director

TH Experiential is seeking a Sr. Account Director to serve as a senior agency leader responsible for the growth, health, and long-term value of key client relationships. This is not a mid-level Account Director or service-only role—it is a senior, commercially minded account leadership position designed for someone who understands experiential deeply and knows how to grow business through trust, value, and results.

The Sr. Account Director is the primary owner of post-award client relationships: building senior client partnerships, expanding scopes, driving renewals, and ensuring TH stays top of mind long after programs deliver. While strong client service and project oversight are critical, the primary focus of this role is account growth and commercial leadership, not pure project management.

Working as a peer counterpart to Production and Creative leadership, this role translates creative and production realities into clear client guidance, helping clients sell work internally and see TH as a strategic partner—not just an executional vendor. As the agency grows, this leader will build and shape the Account Management team.

Compensation is $150K – $170K base.

About TH Experiential

TH Experiential is a creatively-led experiential agency built on craft, collaboration, and trusted client partnership. Since 2006, we’ve helped leading global brands create culturally resonant, meticulously produced experiences that blend storytelling, design, and real-world impact. We bring deep activation expertise across fabrication, production, and execution—delivering work that shapes culture and creates moments to remember.

As experiential demand accelerates, TH is entering its next chapter of intentional growth. We’re evolving our leadership team and client partnership model to support a growing slate of ambitious programs while protecting quality, margins, and long-term relationships. This role is a rare opportunity for a senior experiential account leader to help define how TH grows—not just how it delivers.

CORE RESPONSIBILITIES

Client Leadership, Retention & Growth

• Own the health, retention, and expansion of key client accounts post-award.
• Build trusted, senior-level client relationships rooted in deep understanding of client business goals, constraints, and success metrics.
• Stay actively engaged with clients between programs to remain top of mind and identify renewal and expansion opportunities.
• Lead value-based conversations around pricing, scope, and investment—comfortable positioning TH’s work commercially, not just operationally.
• Regularly assess and report on account health, risks, and growth paths.

Commercial Ownership & Account Strategy

• Serve as the commercial owner of assigned accounts, driving renewals, upsells, and long-term client value.
• Partner with leadership on account-level revenue forecasting and growth planning.
• Contribute to incentive-aligned growth goals tied to renewals and expansion.
• Balance client advocacy with business discipline to protect margins and set work up for success.

Client Experience & Delivery Oversight

• Lead the client experience from award through closeout, ensuring clarity, confidence, and strong partnership throughout delivery.
• Translate creative and production realities into clear client communication—especially around budgets, timelines, feasibility, and tradeoffs.
• Partner closely with Production and Creative to ensure alignment, expectation-setting, and proactive issue management.

Pre-Sale & Intake Partnership

• Partner with Sales during handoff to ensure new client relationships are set up for long-term success.
• Collaborate on proposals, scopes, and intake to ensure alignment with client goals, production realities, and growth strategy.

Team Leadership & Function Build-Out

• Lead and shape the Account Management function, setting standards for client leadership, communication, and accountability.
• Hire, mentor, and develop Account Managers as the team grows.
• Establish clear role definitions and handoffs to reduce overload at the senior level.
• Partner with Operations leadership to ensure clean workflows, SOPs, and cross-functional clarity.
  

CORE QUALIFICATIONS

Target Qualifications

• 10–12+ years in experiential account leadership (experiential/live events background is non-negotiable).
• Deep understanding of live events, production workflows, fabrication realities, budgets, and executional risk.
• Proven success growing and retaining accounts through trust, value, and senior-level partnership.
• Strong commercial mindset—comfortable discussing pricing, scope, and investment with clients.
• Experience collaborating closely with Sales, Production, and Creative leadership.
• Capable PM skills in lean environments, with desire to build a team beneath them over time.
• Strong communicator able to lead strategic client conversations and navigate complex dynamics.
• Financially fluent, with experience managing budgets and protecting margins.
• Builder mindset—excited to shape a function, not just inherit one.
• Thrives in fast-paced, entrepreneurial environments with ambiguity and opportunity.
  
  

PERKS & BENEFITS

• Fully remote work environment, with a coworking stipend provided
• Wellness stipend to support physical and mental well-being
• High-growth opportunity with meaningful ownership and impact
• Comprehensive insurance and benefits, plus 401(k) with company match after one year of employment
  
  

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