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Role Description

This is a remote position. We are seeking a highly motivated, hands-on professional ready to step into a fast-paced corporate role at the franchisor level. This is a high-travel (up to 70%), high-engagement position ideal for someone eager to learn, execute, and make an immediate impact. This role offers significant exposure to corporate operations and leadership, making it an exceptional opportunity to launch and accelerate your career within a growing franchise organization.

• Coach franchise owners/operators across all phases (new to mature) to improve key metrics including YoY revenue growth, membership net gain, membership conversion, lead-to-prospect conversion, average ticket, and patient satisfaction/quality.
• Support new center openings (NCO) and onsite training as needed.
• Coach franchisees using scorecards, structured check-ins, and clear follow-through.
• Create and track action plans tied to measurable outcomes and deadlines.
• Drive KPI improvement across revenue, membership, conversion, average ticket, and patient experience.
• Reinforce operating standards and required training; improve system adoption.
• Travel for in-person center reviews, franchisee meetings, and interventions; support new center openings and onsite training as needed.
• Partner with internal teams (Operations, Marketing, Training, Development).
• Track and document progress using tools such as Zenoti, CRM, and Microsoft 365.

Qualifications

• US-based and within practical distance of a major airport.
• Willing and able to travel up to 70%.
• 2–3+ years in franchise field support and/or multi-unit service operations (examples):
• Franchise Business Coach / Franchise Consultant
• Franchise Operations Manager / Field Operations Manager
• Multi-Unit / Area / District / Regional Manager
• Service-provider business experience required (med spa, wellness, aesthetics/beauty, healthcare services, or membership-based service model).
• Strong KPI and business performance ownership (can explain baseline → results).
• Comfort influencing owners/operators without direct authority and holding partners accountable.

Requirements

• Franchise experience and/or med spa / wellness operations experience.
• New location opening / launch readiness experience.
• Zenoti and CRM experience (or similar platforms).
• Membership sales / conversion background.

Benefits

• $85,000–$95,000 base + ~5% bonus (performance-based).
• Remote role with significant field exposure and growth path in Operations.
• Competitive benefits package (may include medical, dental, vision, 401(k), paid time off, and paid holidays).
• Travel expenses reimbursed per company policy; company card option may be available.
• High-impact role supporting franchise performance across revenue, membership, conversion, and quality.