• Provide operational support for health, welfare, retirement, leave, and statutory benefits programs across the Americas region. • Manage employee benefits inquiries and escalations through the SNOW ticketing system, ensuring timely triage, resolution, and clear communication. • Serve as a primary point of contact for brokers, carriers, TPAs, PBMs, COBRA administrators, and leave vendors; actively manage escalations and hold vendors accountable to SLAs. • Support annual renewals by coordinating census data, reviewing pricing, validating assumptions, and partnering with leadership on recommendations. • Review vendor invoices, eligibility files, and claims reports for accuracy; coordinate corrections with Payroll and Finance as needed. • Ensure compliance with applicable legislation, including U.S. federal and state requirements (ERISA, ACA, COBRA, HIPAA, FMLA), Canadian provincial frameworks, and statutory programs in Mexico and Colombia. • Maintain compliance calendars and support audits, regulatory filings, and documentation standards. • Process limited benefits transactions in Workday and ensure data integrity across systems. • Collaborate closely with HRBPs, Payroll, Finance, Legal, AskHR, and Global Benefits leadership to support onboarding, terminations, mobility cases, and organizational changes. • Exercise sound judgment within established governance frameworks and seek leadership alignment before implementing policy or strategic changes. • Identify recurring service issues or process gaps and recommend improvements in coordination with leadership. • Stay current on evolving benefits legislation and market practices across the Americas through ongoing professional development and broker engagement.