• Support the technical success of a portfolio of customers under the guidance of senior TAMs or CSMs. • Assist with customer onboarding, integrations, and configuration activities following established best practices. • Help identify technical issues, adoption gaps, and data quality problems, escalating appropriately and tracking through resolution. • Partner with Customer Success Managers to address technical questions and remove blockers to customer adoption. • Participate in troubleshooting and resolution of customer-reported technical issues in collaboration with Support and Engineering. • Document customer environments, technical decisions, and recurring issues to improve internal knowledge and continuity. • Communicate technical concepts clearly to customers, with support from more senior team members as needed. • Build product and domain expertise in CRM, marketing automation, and Demandbase integrations.