**Role Overview** As the **Operations Manager**, you will own the reliability, clarity, and execution of the product engine. You will lead the coordination of cross-functional teams to ensure that product launches happen on time, with high quality, and with clear communication across teams. The role requires strong judgment—knowing when to drive decisions independently, when to align stakeholders, and when to escalate issues with clear recommendations. This is not a task-only operations role. It requires the ability to proactively identify risks, resolve blockers, and implement process improvements that strengthen execution over time. **Your Core Focus** - **Ownership of Product Launches**: Lead cross-functional product launch initiatives from planning through execution, ensuring that all work is completed on time and at the highest quality. - **Collaboration and Alignment**: Partner closely with the CCO and functional leads to ensure alignment on priorities, sequencing, and tradeoffs. - **Launch Readiness and Execution**: Ensure the launch process is streamlined and organized, and that all deliverables are coordinated and meet expectations. - **Process Improvement**: Continuously identify opportunities for process improvements that increase efficiency and enhance execution. **What You’ll Do** - **Operations Planning and Management**: Own and manage operations plans, dependencies, and timelines across teams to ensure that every product launch is executed efficiently and on schedule. - **Team Coordination**: Drive regular check-ins with teams to align efforts, surface risks, and resolve blockers. - **Documentation and Tools Management**: Maintain and ensure the accuracy of operations management tools such as ClickUp, Airtable, and Box. - **Leadership Communication**: Provide clear, concise updates to leadership on project status, potential risks, and next steps to keep the entire organization aligned. - **Execution Leadership**: Serve as the trusted execution partner to leadership, ensuring that work moves forward without delays or miscommunications. **How Success Is Measured** - **On-Time Product Launches**: Launches consistently delivered on or ahead of schedule. - **Launch Readiness**: Ensuring all product initiatives are well-structured with minimal preventable errors at launch. - **Project Visibility**: High confidence in project visibility and data accuracy, ensuring leaders have real-time insights into the status of key initiatives. - **Process Efficiency**: Demonstrable improvements in process efficiency, leading to smoother launches over time.