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Account Manager – Renewals, Expansion

Account ManagerSalesFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

14 days ago

Salary

$80K - $100K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Lead onboarding & implementation to ensure fast, successful customer adoption. • Map accounts, identify key stakeholders, and multi-thread relationships. • Own retention, renewals, and long-term customer satisfaction. • Identify upsell and cross-sell opportunities; drive expansion revenue. • Deliver proactive support, QBRs, and value-based recommendations. • Collaborate with Product, Sales, and Marketing to champion customer needs. • Track all activity, insights, and renewal details in HubSpot. • Act as a strategic advisor who ensures customers achieve measurable outcomes.

Job Requirements

3–7 years in Customer Success, Account Management, or a hybrid SaaS role.
Strong sales acumen: value pitching, negotiation, and expansion experience.
Skilled at account mapping, stakeholder discovery, and relationship building.
Excellent communicator with confidence engaging executives and teams.
Highly coachable, proactive, organized, and comfortable working independently.
Experience with HubSpot or similar CRM tools.
Thrives in fast-paced, evolving environments.
Experience with the events industry is a plus but not required.

Benefits

Competitive salary + equity, with tons of room for career growth
Company sponsored 401(k)
Generous PTO
Paid parental leave
Flexibility to work from anywhere
Amazing annual team-wide and department offsites
World-class medical, vision, and dental plans with 100% employee contributions covered + 80% dependent contributions covered
$50/month phone stipend
Occasional Travel: Connecting is in our DNA, please note that we anticipate roughly 6-8 nights of travel per year for this role.