SOCi, Inc. logo
SOCi, Inc.

The leader in AI-powered marketing solutions for multi-location businesses.

Enterprise Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteLeadTeam 501-1,000Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

15 days ago

Salary

$110K - $150K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio • Drive transformative revenue growth initiatives for our top-tier customer base • Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas • Establish and cultivate strategic partnerships with our clientele • Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention • Serve as a mentor to junior team members • Demonstrate mastery in organizational acumen • Prioritize the customer at the forefront • Utilize strong analytical, problem-solving, and communication skills

Job Requirements

  • 8+ years of deep enterprise-level customer success experience
  • Extensive experience leading and significantly impacting sales and advanced customer success outcomes
  • Driven by personal, team, and company achievement
  • Strong analytical, problem-solving, and communication skills
  • Proven track record of interacting with and influencing C-level executives
  • Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

Benefits

  • Health insurance plans, dental, and vision
  • Wellness incentives
  • 401(k) plan with employer match
  • Flexible paid time off
  • Quarterly wellness days
  • Paid holidays
  • Unique employee engagement programs

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