• Support and delight PerfectServe’s end users - physicians, nurses and system administrators. • Support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting. • Field incoming client communications via phone, chat, and online customer portal. • Help end-users administer their PerfectServe applications. • Train end users on how best to use PerfectServe’s phone, mobile, and web applications. • Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue. • Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users. • Build and revise new user accounts based on established standards and best practices. • Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues. • Collaborate with other PerfectServe teams on escalated technical issues. • We expect all team members to have their cameras on during internal and external meetings.