• Establish, support and maintain positive, trusted relationships at all decision levels within assigned accounts. • Serve as a solution advisor and champion for clients using Neo4j, from project onboarding, through production go-live, value realization and potentially expansion. • Develop and leverage your Neo4j product expertise as a technical advisor, ensuring that clients apply Neo4j technology effectively as they address their project requirements. • Review data model design and assist Cypher query tuning (SQL for graphs) to address performance needs and expand use cases. • Efficiently troubleshoot various technical challenges associated with solution architecture, data integration, end user adoption, and application security. • Act as a key escalation point to help defuse critical issues. • Serve clients as an accessible Neo4j expert who responds to client technical questions and at times proactively delivers information and informal education about product capabilities and best practices. • Track project status, metrics and progress toward key milestones, supporting proactive advisory and consultation to customers, as well as status reporting internal stakeholders. • Collaborate effectively with various Neo4j teams to address client issues expediently. • Advocate within Neo4j for the customers and their product requirements, particularly with Product Management and Product Engineering. • Educate and promote best practices for leveraging Neo4j Customer Support based on assigned customer’s unique experiences and challenges. • Stay current on Neo4j’s portfolio of products and their capabilities. • Contributing to internal and customer-facing reusable artifacts including KB articles, guides, best practice materials, healthcheck or other tools, CS Office Hours etc. • Routine travel to clients sites across the Washington DC, MD and VA areas, for both status meetings and providing client office hours support.