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Operations & Product Research Manager

OperationsOperationsFull TimeRemoteTeam 51-200Since 2016H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

41 days ago

Salary

Not specified

English

Job Description

• Lead and manage the daily operations of a team responsible for the setup, maintenance, and lifecycle management of social platform accounts at scale. • Plan and prioritize team workloads, ensure KPIs, SLAs, and operational targets are met. • Own account lifecycle strategies, including account readiness, stability, and long-term performance. • Monitor platform behavior, policy changes, and emerging trends, and adjust operational processes accordingly. • Troubleshoot account issues such as restrictions, compliance risks, and behavioral inconsistencies. • Ensure sufficient inventory and availability of operational accounts. • Work closely with technical and engineering teams to align account operations with internal infrastructure and automation. • Track and analyze operational metrics related to account health, performance, and throughput. • Drive continuous process improvement and operational efficiency.

Job Requirements

  • Experience managing high-volume social or digital account operations, including account setup and maintenance.
  • Hands-on experience with proxies, VPNs, and geo-location or environment simulation technologies.
  • Strong working experience with Google Sheets / Excel for tracking, analysis, and reporting.
  • Experience managing operational or technical teams (3+ years).
  • Familiarity with multi-account environments, emulators, or sandboxed setups (e.g., Genymotion, BrowserStack, Multilogin, Dolphin) – an advantage.
  • Strong understanding of social platform ecosystems, account behavior, and operational constraints.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and cross-functional collaboration abilities.
  • English – Upper Intermediate or higher (working language).

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