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Role Description

Motek is seeking a highly organized, guest-focused, and detail-oriented Remote Reservationist to oversee reservations and guest communications across all locations. This position plays a critical role in maintaining reservation accuracy, protecting revenue, supporting guest satisfaction, and ensuring seamless service flow before guests even arrive.

• Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels
• Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information
• Process reservation modifications, cancellations, and special requests accurately
• Monitor reservation pacing to prevent overbooking and ensure proper service flow
• Charge and document applicable no-show and late cancellation fees in accordance with company policy
• Respond to guest inquiries regarding no-show charges professionally and clearly
• Assist guests with receipt requests, billing questions, and transaction confirmations
• Support management with chargeback disputes by gathering documentation, reservation details, and proof of service
• Maintain accurate guest profiles and notes within the reservation system
• Communicate VIP arrivals, large parties, and special accommodations to management teams
• Assist in private dining and large group inquiries as needed
• Uphold Motek’s brand voice and hospitality standards in all written and verbal communication

Qualifications

• Previous restaurant or hospitality experience preferred
• Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred
• Familiarity with POS systems and payment processing platforms is a plus
• Strong understanding of cancellation policies and guest recovery practices
• Excellent written and verbal communication skills
• Strong attention to detail and organizational ability
• Ability to multitask and remain composed under pressure
• Professional, warm, and solution-oriented demeanor
• Reliable internet connection and dedicated remote workspace

Requirements

• Strong customer service mindset
• High level of discretion and professionalism when handling billing matters
• Conflict resolution and de-escalation skills
• Revenue protection awareness
• Accountability and strong follow-through
• Team-oriented communicator

Benefits

• Paid time off
• Wages paid weekly
• Growth opportunities
• 401k savings plans
• Medical, dental and vision insurance (upon eligibility)
• Employee discounts