• Assisting with Workday setup of OneSource Virtual services inside the Workday tenant and security framework • Collaborate effectively with your team to gain knowledge on Services implementation methodology. • Get a clear understanding of the process flows across all the different systems/technologies involved to take our customers live successfully. • Identify issues and escalate appropriately. • Assist in the transition of the customer from implementation team to client services team/support. • Review assigned cases to identify resolutions across customers and/or internal users • Assisting to ensure projects are delivered with the budget and on-time. • Assist team with special projects in flight. • Assist with testing and documentation of existing and new Service offerings. • Assumes other duties as assigned by Manager