• Act as named Specialist for Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team. • Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met. • Troubleshoot quarter and year-end audit reports and make recommendations to customers. • Meet quality and production metrics and scorecards. • Works with peers and customer teams to collaboratively support customers and resolve requests.