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Senior Customer Success Manager
Location
United States
Posted
7 days ago
Salary
Not specified
Job Description
Job Requirements
- 7 to 10+ years of experience in Customer Success, Customer Experience, or similar leadership roles
- Proven experience in ecommerce environments, ideally across platforms such as Shopify, Amazon, or global marketplaces
- Strong analytical skills with the ability to interpret customer data and translate insights into action
- Experience managing escalations and complex customer scenarios
- Demonstrated ability to build systems and scalable processes
- Comfortable working in a fast-paced, high-growth environment
- Availability to overlap with EST working hours
Benefits
- Full-time, 100% remote position
- Competitive compensation based on experience
- Direct collaboration with founders and senior leadership
- High-impact role with visibility and influence across departments
- Opportunity to shape and scale Customer Success systems in a fast-growing ecommerce brand
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