CVS Health
Bringing our heart to every moment of your health.
Senior Service Advocate
Location
Pennsylvania
Posted
13 days ago
Salary
$18 - $38 / hour
High School2 yrs expEnglishSpanish
Job Description
• Responsible for telephonic outreach to our eligible members to help them make improved decisions about their healthcare
• Demonstrate critical thinking and judgment to facilitate positive health care outcomes for members by providing care coordination, support, and education for members through the use of care management tools and resources
Job Requirements
- 2 years of experience in customer service, retail or inside sales, or health coaching
- Data entry and documentation experience within member records is strongly preferred
- Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred
- Call center experience (preferred)
- Demonstrated organizational skills, including effective verbal and written communications skills required
- Exhibits strong desire and commitment to serving others
- Proficiency in Microsoft Word and Outlook
- Bilingual (Spanish) (preferred)
- Bachelor’s Degree (preferred)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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