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Role Description

The incumbent in this position supports the design, implementation and maintenance of clinical quality and outcome analytical systems for the Utilization Management Hub. This position provides technical support, statistical analysis and report generation.

• Focus on the retrieval of financial and clinical information at the patient level, including summarization of results to identify underlying trends.
• Requires an expert understanding of medical record data, risk/severity adjustment systems and clinical as well as population based research methodologies.
• Collaborate with System Care Coordination Leadership, Hospital Care Coordination Leadership, Utilization Management Hub Leadership, Quality Management and various other departments in the production of indicators and reports.
• Ensure all actions taken and methods used to produce results incorporate and promote the Mission and Philosophy of CommonSpirit Health.
• Responsible for supporting the structures and processes necessary for providing clinically based health care information and analytic resources for clinical quality and performance improvement.
• Provide comprehensive planning assignment implementation, management and evaluation of assigned projects to meet the goals and objectives of Utilization Management and other departments as appropriate.
• Prepare written reports and make oral presentations as requested.
• Demonstrate initiative and personal accountability for actions using judgment and insight to solve problems and find better or more efficient ways to do things.
• Holds self and others accountable for ethical behaviors.
• Adapts to change, recognizes and appreciates the value of differing perspectives, develops innovative ideas and solutions, modifies plans and objectives given changing priorities or environment.

Qualifications

• Bachelor's Degree or equivalent combination of applicable experience and education may be accepted at the hiring manager's discretion.
• A minimum of three years analytical experience using analytical tools, computers, and databases supporting the Case Management department.
• Strong database management experience.
• Relevant healthcare experience.
• Strong critical thinking skills to problem solve and develop/implement solutions.
• Proficiency with establishing and maintaining relational databases.
• Proficiency with personal computer operations and software (i.e. Google docs, Google sheets, Google slides, Word, Excel, PowerPoint).
• Effective verbal and written communication including correct English usage (spelling, grammar and punctuation) to effectively communicate with individuals at all levels and from all backgrounds.
• Good cognitive and interpersonal skills.
• Fluency in use of database and multiple automation tools.
• Perform basic arithmetic and statistical calculations.
• Computer skills including data entry, retrieval and analysis.
• Chart analysis, abstracting chart information.
• Knowledge of regulations pertaining to confidentiality and the release of patient information along with TJC standards, DHS regulations, hospital requirements as they pertain to medical records.

Requirements

• Clinical experience with quality assurance/improvement preferred.
• Experience in utilization management, case management, and/or managed care preferred.