• Provide support for a team of Account Managers by assisting with client communication, campaign reporting, and project coordination. • Ensure all campaign and tracking information is documented within project management systems like TaskRay and Salesforce. • Assist Account Managers with client requests and optimization requests, while also proactively providing client outreach and follow-up on property updates, new specials, leasing insights, floor plan focuses, and new marketing assets. • Support Account Managers with detailed notes during client calls, translating them into actionable tasks for internal teams in TaskRay. • Ensure PMC, property and contact records are kept up to date in Salesforce as well as overall maintenance and upkeep. • Assist with monthly client-facing reporting notes ensuring data accuracy and highlighting key insights. • Download performance reports and review individual PDFs to ensure all data is accurate and metrics meet benchmarks. • Submit and manage internal troubleshooting tasks, service mapping issues and complete service tracking audits. • Assist with developing ad copy, conducting search query reports and managing keyword updates. • Perform account-wide changes for repeatable, manual tasks that impact the entire portfolio. • Work selflessly with other departments to provide timely and prompt responses to all client and internal team members. • Actively participate in department meetings and brainstorming sessions, contributing insights and solutions to enhance operational efficiencies. • Stay up-to-date with trends, best practices, and platform algorithm changes across both the multifamily and digital marketing industry.